We don’t guess. We verify.
Our approach is rooted in precision. We deploy trained field auditors who simulate authentic customer journeys, both online and in-person, to observe and document how services are actually delivered.
This isn’t mystery shopping. It’s structured, timestamped, geo-tagged auditing that produces objective, comparable data across locations and timeframes.
We measure the moments that matter most to customer experience and operational excellence, the tangible actions that define how your brand is perceived in real life.
Our audits capture service quality, compliance, transaction integrity, and experiential metrics that drive satisfaction and loyalty across all channels.
Service Dynamics
Greeting time, queue length, staff availability
Compliance & Standards
Promo execution, hygiene benchmarks, price accuracy
Transactional Integrity
Purchase success, refund handling, upsell attempts
Experience Metrics
NPS/CSAT-style moment scores, average ticket value
What You Receive:
Our deliverables are designed for clarity, actionability, and strategic insight. Each report transforms complex field data into visuals and insights that teams can act on immediately:
• Outlet / Branch Scorecards – Annotated with visual and contextual evidence.
• Structured Datasets – Ready for deep-dive analysis or dashboard integration.
• Issue Heatmaps – Filterable by customer journey step, time of day, or location.
• Transparent Audit Trails – Every data point backed by photos* / time validation.
*Photos captured where client policy and local law permit.
Most programs run 2–4 visits per month per location to balance coverage and cost. Frequency depends on customer traffic and compliance sensitivity.
Retail, banking, telecom, hospitality, F&B, healthcare, and any customer-facing environment seeking consistent service quality.
Detailed scorecards and summaries are usually delivered within 24–72 hours of each visit, followed by a monthly trend report
Yes, our team performs structured digital audits for websites, apps, and chat interactions.
Our Services
